Getting started on implementing these strategies is the first step to turn one-time shoppers into your brand’s BFFs.
But wouldn’t it be even better if there were solutions to automate all these tasks on your behalf?
Meet LateShipment.com’s post-purchase suite — to help you provide delightful delivery and return experiences to automated refund recovery and drive everything post-purchase from one place.
LateShipment.com is a post-purchase automation platform built for D2C e-commerce businesses to offer superior CX throughout delivery & returns, effortlessly recover refunds for shipping errors by carriers, and drive efficiency in shipping with last-mile logistics intelligence.
When it comes to post-purchase CX, LateShipment.com helps you:
- Reduce WISMO (Where Is My Order) support requests by up to 70% and return-related customer inquiries by up to 80%
- Achieve CSAT (Customer Satisfaction) scores of 80+ even when delivery issues occur
- Boost brand recall and customer engagement post-purchase by 6x
- Drive up to 12% repeat purchases
- Improve conversion rates by up to 28%
- Reduce return processing time by up to 95%
- Retain revenue from over 30% of your returns
And so much more…
Still doubtful? Don’t take our word for it.
Listen to what fellow e-commerce brands have to say about implementing post-purchase strategies into their existing workflows and seeing huge results.
For even more extensive strategies, here’s a free and comprehensive downloadable guide equipped with the post-purchase actionable strategies needed to transform one-time holiday shoppers into devoted brand advocates. Dive into the world of customer retention and discover how to make your brand the go-to choice for every season.
